Terms of Service

These Terms of Service ("Terms") govern your use of SeniorLegalWay's legal services and website. By engaging our services or using our website, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing our website or engaging our legal services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these terms, you may not use our services.

2. Description of Services

SeniorLegalWay provides legal consultation and services specifically designed for senior citizens in Switzerland, including but not limited to:

• Estate planning and will preparation
• Power of attorney documentation
• Senior rights protection
• Legal consultation and advice
• Educational seminars and resources

3. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information
• Cooperate in good faith throughout the legal process
• Pay all fees and costs as agreed upon
• Maintain confidentiality of sensitive information
• Notify us promptly of any changes in circumstances

4. Attorney-Client Privilege

All communications between you and our legal professionals are protected by attorney-client privilege. We maintain strict confidentiality standards and will not disclose your information without your consent, except as required by law.

5. Fees and Payment Terms

Our fee structure will be clearly outlined in your service agreement. Payment terms include:

• Initial consultation fees (if applicable)
• Hourly rates for ongoing legal work
• Fixed fees for specific services
• Additional costs for third-party services

6. Refund Policy

Service Refund Terms: We understand that circumstances may change, and we strive to provide fair refund policies for our clients. Our refund policy includes the following provisions:

• Initial Consultation: If you are not satisfied with your initial consultation, we offer a full refund within 7 days of the consultation date.
• Ongoing Services: For services already commenced, refunds will be calculated based on work completed. Any unused retainer fees will be refunded within 30 days of service termination.
• Document Preparation: If legal documents have been completed and delivered, refunds may not be available. However, we will work with you to address any concerns about the quality or accuracy of the work.
• Third-Party Costs: Fees paid to third parties (court filing fees, notary fees, etc.) are generally non-refundable as these costs have been incurred on your behalf.
• Refund Process: To request a refund, please contact us in writing within the specified timeframe. Refunds will be processed using the original payment method within 14 business days of approval.

7. Limitation of Liability

Our liability is limited to the fees paid for our services. We are not liable for indirect, consequential, or punitive damages. Our maximum liability shall not exceed the total amount paid for our services.

8. Professional Standards

We adhere to the highest professional standards as regulated by the Swiss Bar Association and applicable legal professional bodies. Our services comply with all relevant Swiss and European legal requirements.

9. Termination of Services

Either party may terminate the attorney-client relationship with written notice. Upon termination, we will:

• Provide you with copies of your files
• Return any unused retainer fees
• Complete any urgent matters to prevent prejudice
• Maintain confidentiality of all information

10. Governing Law

These Terms are governed by Swiss law and the jurisdiction of Swiss courts. Any disputes will be resolved through Swiss legal procedures.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of the updated Terms.

12. Contact Information

For questions about these Terms or to discuss your legal needs, please contact us:

Email: info@seniorlegalway.com
Phone: +41 31 854 7293
Address: 47 Bahnhofstrasse, Bern, Switzerland